Operations Head

Souvenier Giftos Pvt Ltd

• proactively monitor and drive service delivery to clients from the operations centre and/or co

• manage client incidents by investigating and providing solutions that help solve client problems as escalated by team leaders and engineers in the operations centre and/or co

• work with client advocacy teams to evaluate regional client reviews to ensure proactive incident management at client sites

• ensure that the standard client information repository related to technology, operations manuals, etc is current and accurate

• create and maintain a comprehensive list of client requirements, the scope of deliverables, technology and the delivery model

• run the managed services operations in alignment with the service management service operations

(sms) process, delivering promised outcomes to our clients.

• provide operational support and continuous service improvement post client handover from ts (or other) teams

• plan and implement training and development initiatives for direct reports

• review training requirements for service operations teams

• engage with clients for technical operations as part of routine operations

• plan and implement key service improvement priorities based on a continual service improvement approach

• feed continual service improvement priorities into the automation team

• lead the team in the implementation of strategic initiatives

• measure, analyse and improve team's delivery capabilities

• measure, analyse and improve team's delivery capabilities

• ensure that tracking and monitoring of the performance of service delivery through all channels (human, digital, self-service, automated) is carried out, metrics and reports are analysed, and issues are resolved

• responsible for the day to day running of the operations centre and or cot in line with the performance established by the business

• ensure maximum uptime and the accurate and early response to client operational issues.

• Experience

  2 - 3 Years

• No. of Openings

  1

• Education

  Higher Secondary, Any Bachelor Degree

• Role

  Operations Head

• Industry Type

  Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office