Non Voice Process Executive - Full Time

- Responsible for handling non-voice customer inquiries and providing solutions through email or chat support.

This involves responding to customer queries, resolving complaints, and providing information about products or services in a professional and timely manner.

- Processing and managing customer orders and requests accurately and efficiently.

This includes verifying customer information, updating records, and ensuring that orders are processed correctly and delivered on time.

- Collaborating with other team members to improve customer service processes and efficiency.

This involves working closely with team members to share knowledge, resolve issues, and contribute to a positive work environment.

- Following company guidelines and procedures to ensure quality and consistency in customer interactions.

This includes adhering to company policies, maintaining confidentiality, and meeting performance targets.

Required Skills and Expectations:

- Strong communication skills, both written and verbal, to interact effectively with customers via email or chat.

- Attention to detail and accuracy in processing customer orders and information.

- Ability to work well in a team environment and collaborate with colleagues to achieve common goals.

- Basic computer and typing skills to navigate systems and respond to customer inquiries efficiently.

- Willingness to learn and adapt to new processes and technologies in a fast-paced work environment.

- Customer service orientation and a proactive approach to problem-solving and meeting customer needs.

• Experience

  0 - 1 Years

• No. of Openings

  10

• Education

  Graduate

• Role

  Non Voice Process Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Prince Info Park Tower 1, 81B, Ambattur Industrial Estate 2nd Main Rd, Sai Nagar,