Network Support Engineer

Lenka Infra Service India Pvt Ltd

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Network Support Engineer

About the job

Job Description

Our goal is to have a technical support team (TAC team) in place that goes far beyond the tiered support model and breaks the stereotype of standard Network center support. Our engineers here at Ubiquiti Inc. work in a non-siloed environment keeping the Agile methodologies in view thus eliminating the delays in reaching out to a resolution for a problem, ultimately resulting in raising satisfaction and achieving customer success. A Network Support Engineer at Ubiquiti Inc. is considered a top-level engineer, equivalent to a Tier 3 or Escalation Engineer in most support organizations.

Responsibilities include

1. Support all of Ubiquitis product lines such as the UniFi Network, UniFi Protect, UniFi OS Consoles, UniFi Talk, Ubiquiti ISP, and many more to diagnose and tackle wireless, security, switching, and other various network-related issues reported by Ubiquiti customers.

2. Provide L1 support with full accountability on cases from creation to resolution.

3. Work directly with the customers and the escalation teams.

4. Perform labs to learn and reproduce issues, as and when needed.

5. Effectively communicate (email and/or chat) with customers regarding technical issues and customer service inquiries.

6. Interpersonal skills and product knowledge are critical in all customer interactions.

7. Troubleshoot complex problems with Ubiquiti hardware and software along with recommending corrective action.

8. Document customer interactions and recurring technical issues for product development.

9. Use acquired knowledge to suggest and contribute to Knowledge Base articles.

10. Stay up to date on Ubiquiti features and technology by attending training, participating in team communication, and keeping up with enterprise and networking trends.

11. Willingness to work in rotational shifts (24x7 support).

Required Technical Skills

Knowledge of networking industry, products,

Experience : 1 - 4 Years

No. of Openings : 10

Education : B.Tech/B.E, M.C.A, M.Tech

Role : Network Support Engineer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India