network security engineer:
• l2 support engineer with a minimum of 2 years of experience in web proxy/secure web gateway and remote access vpn support.
• strong knowledge of web proxy and secure web gateway tool - netskope and proxy / remote access tool - cisco remote access (anyconnect with asa/firepower backend)
• troubleshoot and resolve issues related to web proxy and secure web gateway solutions like unable to access a site, delay in response through proxy if any etc.
• troubleshoot and resolve issues related to vpn connectivity, authentication, and authorization
• strong understanding of vpn technology and protocols such as ipsec, ssl, and pptp
• experience with vpn concentrators, firewalls, and authentication servers
• experience in create/modify proxy rules, installing proxy rules, configure whitelisting/blacklisting, daily health checks and event logs analysis
• work with cross-functional teams to identify and resolve issues
• document technical issues and solutions in the knowledge base
• excellent problem-solving and troubleshooting skills
• strong communication skills, both written and verbal
• ability to work independently and in a team environment