�� prospecting with suspect leads. a suspect is a person who has still not decided on taking a loan.
�� converting a suspect to a prospect. this involves the following:
- establishing contact with the prospect, this could involve several calls and may need a call at a time beyond office hours.
- this will also involve making calls at different times in order to achieve success.
- need analysis
- eligibility profiling
- setting up an appointment
- follow up with the prospect post every meeting with the sales officer until conclusion
�� basis feedback from the prospect, seek interventions from the senior sales resource or by your own-self in satisfying customer needs with the objective of converting the prospect to a customer.
�� responsible for conversion of suspects to prospects to customers.
�� provide support to the sales team in increasing conversions by:
- prompt calling to all suspects / prospects
- timely follow up with all prospects
- cordial relationships with the sales officer mapped, collaborating with the sales officer in providing feedback, seeking feedback from him on your performance
�� responsible for complete knowledge of company products and policies as well as those of competition.
�� responsible for quality of the conversation, which entails the following:
- accuracy
- product knowledge
- appraisal skills
- punctuality & tos
- tat commitments
�� ability to handle objections.
�� updating the software. one must capture their conversation with the customer effectively such that a third person is able to carry on the conversation with the customer where they left off.
�� generating references: the quality of conversation and ability to connect with the customer is also reflected in the number of references that they generate.
�� providing market feedback to the supervisor: it is important to share with one��s supervisor any trends that one comes across whilst speaking to a prospect. examples could be objections from prospects regards the processing fee being charged by us vis-à-vis the same being charged by a specific competitor.