- Supervise and coordinate the activities of ground staff personnel at the airport. This includes overseeing the handling of baggage, guiding passengers to their designated gates, and ensuring the overall smooth operation of ground services.
- Train new ground staff employees on company policies, procedures, and safety protocols. Providing ongoing coaching and feedback to ensure that all staff members are performing their duties efficiently and effectively.
- Monitor the performance of ground staff, addressing any issues or concerns that may arise during their shift. Taking corrective actions as needed to maintain a high level of service quality.
- Ensure compliance with all safety regulations and standards to create a safe working environment for all ground staff members and passengers. This includes enforcing proper use of equipment, adherence to security protocols, and following emergency procedures.
- Maintain accurate records of ground staff attendance, performance evaluations, and any incidents that occur during their shift. Providing regular reports to management on the overall performance of the ground staff team.
Required Skills and Expectations:
- Strong communication and leadership skills to effectively supervise and coordinate ground staff activities.
- Ability to work well under pressure and in a fast-paced environment, ensuring that all tasks are completed in a timely manner.
- Attention to detail and problem-solving skills to quickly address any issues that may arise during ground operations.
- Basic knowledge of airport operations and safety regulations to ensure compliance and create a safe working environment.
- Ability to work flexible hours and adapt to changing schedules as needed to meet the demands of the job.