- Responsible for assisting passengers with check-in, boarding, and baggage handling: The ground staff is expected to help passengers through the check-in process, assist them with boarding the aircraft, and manage their baggage to ensure a smooth travel experience.
- Ensuring the safety and security of passengers: It is crucial for ground staff to maintain a safe and secure environment for passengers by following all safety protocols and guidelines.
- Communicating effectively with passengers and airline personnel: Ground staff should have excellent communication skills to provide passengers with relevant information and instructions and coordinate with airline personnel for efficient operations.
- Handling customer inquiries and resolving issues: Ground staff must be able to address customer inquiries, complaints, and issues promptly and professionally to ensure customer satisfaction.
- Assisting with ground operations and management: Ground staff is responsible for supporting various ground operations and assisting the ground manager in ensuring the smooth functioning of operations on the ground.
Skills and Expectations:
- Excellent communication skills
- Ability to work well in a team
- Strong customer service orientation
- Attention to detail and ability to follow procedures accurately
- Adaptability and flexibility in a fast-paced environment