- responsible for assisting passengers with check-in, boarding, and baggage handling: the ground staff is expected to help passengers through the check-in process, assist them with boarding the aircraft, and manage their baggage to ensure a smooth travel experience.
- ensuring the safety and security of passengers: it is crucial for ground staff to maintain a safe and secure environment for passengers by following all safety protocols and guidelines.
- communicating effectively with passengers and airline personnel: ground staff should have excellent communication skills to provide passengers with relevant information and instructions and coordinate with airline personnel for efficient operations.
- handling customer inquiries and resolving issues: ground staff must be able to address customer inquiries, complaints, and issues promptly and professionally to ensure customer satisfaction.
- assisting with ground operations and management: ground staff is responsible for supporting various ground operations and assisting the ground manager in ensuring the smooth functioning of operations on the ground.
skills and expectations:
- excellent communication skills
- ability to work well in a team
- strong customer service orientation
- attention to detail and ability to follow procedures accurately
- adaptability and flexibility in a fast-paced environment