- coordinate with airlines, passengers, and other ground staff to ensure smooth operations: this involves communicating effectively with various stakeholders to ensure all activities on the ground run efficiently.
- assist passengers with check-in, boarding, and baggage handling: help passengers with the check-in process, boarding procedures, and handling luggage to ensure a seamless travel experience.
- manage ground operations such as aircraft movement, loading/unloading, and fueling: oversee the movement of aircraft on the ground, supervise the loading and unloading of cargo, and coordinate the fueling process.
- ensure compliance with safety and security regulations: monitor and enforce safety and security protocols to protect passengers, staff, and aircraft.
- maintain cleanliness and orderliness of the airport or terminal: keep the airport or terminal clean and organized to provide a pleasant environment for passengers and staff.
required skills and expectations:
- good communication skills: ability to effectively communicate with passengers and colleagues.
- attention to detail: strong focus on accuracy and precision in handling tasks.
- ability to work in a fast-paced environment: capable of multitasking and working efficiently under pressure.
- basic computer skills: proficiency in using computer systems for check-in and other operations.
- physical fitness: ability to lift heavy luggage and stand for extended periods.