- responsible for assisting passengers with check-in procedures, including issuing boarding passes and baggage tags.
explanation: the ground staff executive will be responsible for helping passengers check-in for their flights by providing them with boarding passes and tagging their baggage for transport.
- ensuring the safety and comfort of passengers throughout their time at the airport.
explanation: the ground staff executive will need to prioritize the safety and comfort of passengers by assisting them with any concerns or issues they may have while at the airport.
- handling inquiries from passengers and providing them with accurate information.
explanation: the ground staff executive must be able to effectively communicate with passengers, answer their questions, and provide them with helpful information about their flights or airport procedures.
- assisting with boarding procedures and ensuring all passengers are accounted for before the flight departs.
explanation: the ground staff executive will need to help facilitate the boarding process by ensuring all passengers are present and ready to board the aircraft before departure.
skills and expectations:
- strong communication skills to interact effectively with passengers and other airport staff.
- attention to detail to ensure accuracy in issuing boarding passes and handling baggage.
- ability to remain calm and professional in high-pressure situations.
- basic computer skills to assist passengers with check-in procedures.
- willingness to work flexible hours, including weekends and holidays.