Key Responsibilities:
1. Assist passengers during check-in and boarding process: As a ground staff member, you will be responsible for guiding passengers through the check-in and boarding procedures, ensuring a smooth and hassle-free experience for them.
2. Handle baggage and cargo: You will be required to load and unload baggage and cargo from aircraft, ensuring that they are handled safely and efficiently.
3. Communicate with airline crew and ground personnel: You will need to maintain clear and effective communication with the airline crew and other ground staff to coordinate flight activities and ensure the timely departure of aircraft.
4. Provide assistance to passengers with special needs: It will be your responsibility to assist passengers with disabilities, elderly passengers, or unaccompanied minors, ensuring their comfort and safety throughout their journey.
Required Skills and Expectations:
1. Good communication skills: You should have excellent communication skills in order to communicate effectively with passengers and airline crew.
2. Ability to work in a fast-paced environment: The role of a ground staff member can be demanding and fast-paced, so you should be able to work efficiently under pressure.
3. Attention to detail: Handling baggage and ensuring the safety of passengers requires attention to detail and a strong focus on following protocols and procedures.
4. Physical fitness: The job may involve lifting heavy baggage and working in various weather conditions, so physical fitness is essential for this role.