As a Ground Operations Staff member, your main responsibility will be to support the daily operations at our facility in Coimbatore. You will work directly with the team to ensure smooth functioning and efficient service delivery.
**Key Responsibilities:**
- **Handling Customer Queries:** You will assist customers with their questions and concerns, providing clear and friendly responses to enhance their experience.
- **Maintaining Equipment:** Regular checks and maintenance of tools and equipment will be part of your role to ensure everything is in good working condition.
- **Supporting Onboarding Processes:** You will help new team members understand their roles and responsibilities, ensuring they feel welcome and informed.
- **Coordinating Deliveries:** Assisting in the timely processing and management of deliveries will be essential to meet company standards.
- **Reporting Issues:** You will be required to identify and report any operational problems promptly to help the team resolve them quickly.
- **Ensuring Safety Standards:** Following safety protocols and maintaining cleanliness in the workspace will be crucial to create a safe working environment.
To succeed in this role, you should have a minimum of a 12th-grade education. Being a team player with good communication skills is essential, as you will be interacting with both customers and colleagues regularly. A positive attitude, willingness to learn, and basic computer knowledge will also be beneficial. Previous experience is not required, making this a great opportunity for fresh graduates or those with up to four years of experience.