Guest Relations Management – Ensure a high standard of customer service, address guest queries, complaints, and feedback promptly.
Front Desk Operations – Oversee daily front desk activities including check-in/check-out, reservations, and room allocations.
Team Leadership – Supervise, train, and motivate front office staff to maintain service excellence.
Scheduling & Staffing – Prepare duty rosters, manage shifts, and ensure adequate staffing levels.
Revenue & Reservation Management – Monitor room rates, occupancy, and collaborate with sales/marketing teams for revenue optimization.
Standard Operating Procedures (SOPs) – Implement and maintain front office policies and procedures for smooth operations.
Financial Management – Handle petty cash, billing processes, and coordinate with accounts for guest payments and reports.
Crisis Handling – Manage emergency situations, guest escalations, and service recovery effectively.
Liaison with Other Departments – Coordinate with housekeeping, maintenance, and F&B for seamless guest service.
Reporting & Documentation – Prepare daily, weekly, and monthly operational reports for management review.
Technology & Systems Management – Ensure proper use of PMS (Property Management System) and other hotel software.
Compliance & Safety – Adhere to hotel policies, safety protocols, and legal requirements.
Experience
0 - 6 Years
No. of Openings
50
Education
B.A, B.C.A, B.B.A, B.Com, Bachelor of Hotel Management, Any Bachelor Degree
Role
Front Desk Officer
Industry Type
Housekeeping / Facilities management Services
Gender
[ Male / Female ]
Type of Job
Full Time
Work Location Type
Work from Office