A Front Desk Executive acts as the primary point of contact, managing the reception area, greeting visitors, handling inquiries, and performing administrative tasks like phone management, mail distribution, and scheduling. They create a positive first impression and ensure smooth daily office operations.
Key Responsibilities
Reception Duties: Welcoming guests, answering, screening, and forwarding phone calls, and managing visitor logs.
Administrative Support: Managing emails, sorting mail, filing, data entry, and maintaining office records.
Office Coordination: Maintaining a clean, organized reception area, managing office supplies, and coordinating meetings.
Communication: Handling inquiries, complaints, and directing visitors/callers to the appropriate person.
Scheduling: Booking appointments, managing calendars, and arranging travel or meetings.
Required Skills and Qualifications
Experience: Previous experience as a receptionist, front desk representative, or in a customer service role.
Communication: Excellent verbal and written communication skills (., in English and local languages).
Technical Skills: Proficiency in MS Office (Word, Excel, PowerPoint) and office equipment (printers, scanners).
Soft Skills: Strong interpersonal skills, professional attitude, multitasking ability, and time management.
Education: High school diploma or equivalent; a bachelors degree is often preferred.