extensive direct carrier exposure -
s/lines direct rate working for minimum 3 years
pricing exposure to all sectors
negotiation logical reasoning - understanding key levers of pricing - approach to rnm cases
awareness of covid market challenges incl equipment shortages & practicality of solutions?
carrier key person relationship building practice
ability to give carrier key person references
business acumen -
key customer / osa account handling tenure
customer need awareness
customer satisfaction objective mindset & relationship building practice
customer involvement for offering full scope solution
osa/customer references for opinion
people handling skills -
tm involvement in aligning role & customer need
open in facing & resolving people challenges
long term relationship building with tm
tl feedback - support acknowledgement & rating by tl?
tm feedback on strengths & weakness
working exposure with operations / clearance staff
experience of regular reviews with tm & using it as a tool for further progress
additional competencies for team leaders
documentation awareness of country requirements, bl procedures & key timelines
operational exposure incl cha process for export-import, overseas regulation exposure
airfreight exposure, rate working, carrier exposure.
exposure to reports - making regular reports, understanding importance of reports as a monitoring tool, commitment to comply with our needs in this area.