This role is suited to a Service Coordinator / Service scheduler with experience scheduling work for our team of testers/technicians. Previous experience in the fire industry will be highly regarded. This role plays a vital part in the coordination of technicians on jobs, liaising with customers and overall productivity of the service team.
Role Responsibilities
Efficiently prepare technicians schedules
Liaise directly with customers booking in ongoing inspections
Maintain effective and ongoing working relationships with clients through the delivery of exceptional service
Daily verification of closed out job reports
Review job status to ensure jobs are progressing as required
Provide job updates to customers
Ability to collate data and report through all aspects of the role
Great communication skills and ability to work within a team
Required to work Monday - Friday 7:00am - 3:30pm.
About You
Have a 1 year minimum fire service or building service industry experience.
Have a high level of attention to detail
Have excellent written and verbal communication skills
Reliable, adaptable, enthusiastic and enjoy learning new skills
A self-starter that has the ability to work as part of a high performing team,
Expert level computer skills, including Microsoft programs and proven experience using scheduling programs.
Have the ability to prioritise and multitask when required
Ideally the successful applicant would come from a fire industry background.