Openings For Financial Process Associate || Freshers & Experienced

US Process associates

We are looking for a dedicated and customer-focused Non-Voice to handle customer interactions efficiently through calls, emails, and chat support. The candidate will be responsible for resolving queries, providing accurate information, and ensuring excellent customer satisfaction.

Key Responsibilities:

€¢ Handle inbound and outbound customer calls in a professional manner.

€¢ Provide accurate information about products/services to customers.

€¢ Respond to customer queries through email or chat for non-voice processes.

€¢ Maintain customer records and update CRM systems regularly.

€¢ Resolve customer complaints with patience and problem-solving skills.

€¢ Follow communication scripts and company guidelines.

€¢ Achieve daily and monthly call targets.

€¢ Collaborate with team members to improve service quality.

Required Skills:

€¢ Good oral and written communication skills.

€¢ Strong listening and customer-handling skills.

€¢ Basic computer knowledge (MS Office, typing, email drafting).

€¢ Ability to handle multiple tasks efficiently.

€¢ Positive attitude and willingness to learn.

€¢ Time management and problem-solving abilities.

Qualifications:

€¢ Only BBA and BCOM candidates are preferred.

€¢ Freshers candidates are welcome.

€¢ Candidates with Career gap is also accepted.

Working Conditions:

€¢ Rotational shifts (Morning / Night) are allowed.

€¢ Only work from office policy is followed.

Job Type: Full-time

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  Graduate (B.B.A, B.Com)

• Role

  Financial Process Associate

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Kosmo 1, Sai Nagar, Ambattur Industrial Estate, Chennai