1. job description ecommerce executive:
coach the team for service performance.
• coordinate order processing, delivery and returns of customer orders.
• coordinate with cross-functional teams on execution of brand, marketing and e-commerce activities.
• execute activities driven by data analytics.
• identify strategic business partnerships.
• implement customer retention and loyalty programmes.
• implement e-commerce activities.
• implement new business collaboration initiatives.
• implement preventive and corrective measures of disaster recovery plan.
• maintain business partnerships.
• manage a diverse service environment.
• manage operations for service excellence.
• manage service quality and customer satisfaction.
• monitor and maintain smooth functionality of website.
• monitor fulfilment of customers' orders via store pick or delivery service.
• monitor sales, promotions, marketing and social media programmes, and activities over digital platforms.
• operate and maintain existing it infrastructure and networks based on standard operations procedures.
• prepare insights report on data mining outcome.
• provide specialised knowledge and insights on the development of technology strategy and roadmap.
• track and report business outcome of data-driven insights.