Job Summary:
We are looking to hire a dedicated and target-driven DRA Certified Collection Executive for our voice-based recovery process. The role involves handling outbound and inbound calls to recover overdue payments from customers, ensuring compliance with regulatory guidelines.
Key Responsibilities:
Make outbound collection calls to customers for overdue payments.
Follow up on payment commitments and ensure timely recovery.
Maintain daily records of calls, follow-ups, and collections in the system.
Handle customer queries professionally and escalate unresolved issues.
Achieve monthly collection targets assigned by the team lead/manager.
Ensure compliance with RBI norms and follow the Fair Practices Code.
Negotiate payment arrangements while maintaining good customer relations.
Update CRM systems with accurate status reports and payment updates.