• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues at detail
level
• Develop and test module as per requirement and time assigned
• Provide customer support in shift rotation
• Follow coding standard of organization
• Follow the instructions given by superior
• Check-In/Check-Out code and update status in TFS
• Prepare technical document for the resolved request
• Follow standard procedures for proper escalation of unresolved issues to the appropriate
internal teams- Transfer or Share Knowledge within team
• Provide customer support in shift rotation
• Daily activity report to Reporting Manager
• Adhere to the procedures of the organization