*communicate with management as needed to maximize efficiencies and resolve issues;
*oversee improvement in customer satisfaction and dispatch satisfaction;
*provide subordinate coaching and assistance when required;
*maintain professional appearance and demeanor;
*recommend promotions;
*fill in as a dispatcher when required;
*interviews applicants; handles employee grievances and complaints;
*has the authority to make the recommendation to hire and fire and to implement discipline and direct work of dispatch employees;
*ensure overall compliance with various office policies such as: uniforms, use of electronic devices, phone compliance, meal breaks and attendance;
*manages and coordinates technical workforce job completion;
*monitor specific charts and daily graphs to ensure that all service calls are being managed and completed in a timely manner;
*obtain daily service disruptions in excel workbook;
*liaise with area managers to coordinate transport and distribution schedules with their current and anticipated demand for goods and materials;
*accurately trace lost or delayed shipments;
*monitor dispatcher routes to manage on-time performance.