Senior Manager: AR(Denial Management)

Se-mentor Solutions Pvt Ltd

Plan, monitor, direct and evaluate Associates production.

Ensure that schedules are met and communicates with VP, and Associates Operations with the leadership team if situations occur that hinder meeting deadlines.

If there is system issues or other emergencies delay in Associates, implements measures/schedules to return to established Associates schedules at the earliest possible time.

Identifies operational priorities and other workflow issues; ensures a constant flow of work so that delivery schedules are met.

Assists in the development and revision of operational policies and procedures that facilitate efficient workflow.

Develop an understanding of the workflows, procedures, and specific criteria for each assigned client.

Emphasize on productivity goals and takes action to ensure effective and efficient use of staff is maintained. Creatively plan for allocation of extra capacity for backlog Associates.

Oversees performance to ensure that staff is performing within the established quality and production performance criteria.

Assists in coordinating scheduled quality meetings with the production staff.

Respond and ensures that the acknowledgement mail on daily updates is sent to in the US. Ensures client mails are promptly responded to.

Maintains technical knowledge of associates.

Co-Ordinate and follow through on the training plans for adding new trainees onto an account.

Guideline updates Co-ordinate with the QA staff to ensure that the update is understood by the Associates.

Active involvement in project launch sessions to understand the Associates process and track the daily progress during the launch

Provide Monthly updates of Revenue cycle status including reports and Metrics to client / Onshore.

Identify opportunities for Automation in the process and work with IT team for implementation

What You Will Need:

Must have bachelors or masters Degree.

10+ Years of Experience in the Health Care industry

Must have experience in managing and mentoring

Experience : 10 - 20 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Denial Management Associate

Industry Type : Hospitals / Medical / Healthcare Equipments

Gender : Female

Job Country : India