Dailer Engineer

Teckinfo Solutions Pvt Ltd

2 - 8 Years
2 Openings
3.3-9.5 Lac/Yr
Delhi

Key Skills

Dialer Executive Dialer Administrator

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Job Description

Job Description:

-Supervise Design, Installation and Operation of Dialer system.

- Day-to-day CIM management (Agent, Campaign, Report, Recording & Problem Management)

- Dialer Performance Optimization

-Work closely with the Operations/WFM to understand strategy for programs.

-Ensure all Dialer related issues/requests are addressed and escalated to concerned personnel.

-Perform daily checklist and review of logs generated by CIM systems.

-Adhere to QMS and ISMS Policies and Procedures.

-Ensure availability of Data for operations / WFM for report generation.

Skills Set Required:

-Candidate should have knowledge of Linux, SQL, PHP, MS-Office.

Interview Process:

-Hr Round

-Technical Round

Education:

., .(Hons.), /.

Experience : 2 - 8 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Dailer Engineer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India

About Teckinfo Solutions Pvt Ltd

Leading provider of Unified Contact Center, Customer Interaction Management, Help Desk And other Work Force Management Solutions. Our solutions are reliable, robust and scalable. Extensive domain expertise & knowledge helps us to develop and deliver Industry Specific CIM solutions and other Converged Voice And Data Products. We continuously strive to work on leading edge technologies and have currently deployed WebRTC at a prestigious customer site. Being associated with our customers for long and helping them maximize their efficiency and productivity helps us build long terms partnerships with our customers. We currently work In 30 odd industry verticals like Banking, Insurance, Telecom, Healthcare etc. providing them with customized solutions.

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