Cyber Security Specialist

Usertech Solution Ltd

responsibilities:

• attend to support requests via our sla-based based ticketing system.

• be comfortable with speaking directly to customers and understand methods for customer de-escalation.

• deliver customer support interactions via varied communication mediums.

• document customer technical issues to support product & service quality.

• strive to resolve customer issues based on slas and business priorities.

• track and provide fault isolation and root cause analysis for technical issues.

• proactively monitor and review events from our managed services customers.

• assist in professional services deliverables including implementation and go-live processes.

• attend to on-call duties related to incident management.

• share customer feedback with our team in ensuring excellent customer satisfaction and success.

• eagerness to learn new technologies through on-the-job training and develop the technical ability to recognize its operational capabilities.

required technical skills:

• diploma/degree or equivalent in it/cybersecurity/computer science/network/telecommunication.

• knowledge of the networking industry, products, and protocols.

• knowledge of security products specifically firewalls, ips, endpoint, and public cloud technologies.

• knowledge of virtualization technologies such as vmware.

• knowledge of microsoft technologies such as active directory and m365/azure.

• proficient in a variety of platforms, including windows, mac, and linux.

desired skills:

• excellent written and verbal communication skills.

• a team player, structured and result-oriented with a positive attitude.

• interpersonal skills to interact regularly with colleagues and customers.

• ability to prioritize workload.

• excellent problem-solving and logical thinking skills.

• outstanding listening and questioning skills.

the candidate will be working remotely for the company based in mauritius ebene .

best regards

vishma banghsing

• Experience

  2 - 5 Years

• No. of Openings

  2

• Education

  B.E, M.Tech, Professional Degree

• Role

  Cyber Security Specialist

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Type of Job

  Full Time

• Work Location Type

  Work from Home