Cyber Security Manager Content & Research

Impact HR & KM Solutions

job title - cyber security manager – content & research

experience required – 1-2 years

no. of openings – 1

salary- lakhs per annum (includes quarterly bonus and annual bonus)

location- bhandup west, mumbai (work from office)

benefits-

• salary with quarterly bonus

• informal dress code

• friendly and lively environment in office

• great opportunity to grow and learn in your career

• fun and energetic monthly team bonding events

roles and responsibilities:

• create technical content for the right-hand cybersecurity automation platform.

• review incoming technical queries from various support channels as well as escalations from

other members of the right-hand cybersecurity organisation to determine the gaps in righthand cybersecurity content.

• document solutions to customer inquiries, including but not limited to api integrations,

systems issues, network and security-related impediments, 3rd party integrations, and

multi-product workflows.

• review service problems by exploring the client's request, determining the cause of the

problem, and selecting and documenting the best solution to solve the problem.

• build strong relationships with other team members within support and the wider company

acting as the voice of the customer.

• work closely with our customer success team to document customer queries as a team, and

support renewals and expansion opportunities.

• use broad technical product expertise to help customers increase adoption.

• utilise support tools and resources necessary to document customer issues and resolutions,

including jira and proprietary logging systems.

• contribute to customer support resources and deliver meaningful product feedback as the

voice of the customer to leadership and relevant internal teams.

• proactively identify improvements to the product, identify bugs and otherwise determine

high-impact opportunities to enhance the customer experience.

• promote right-hand cybersecurity products and services to customers and prospecti

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  B.C.A, B.E, B.Sc, Diploma, M.B.A/PGDM, M.C.A, Professional Degree

• Role

  Cyber Security Manager

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office