Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices
Ensure resolution provided in the first interaction with the customer
Acquiring knowledge about the newly released products and recent updates
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge, and all other aspects of customer service
Position and sell pro support contracts to customers if their Product is within 120 days from the date of purchase.