Customer Support Executive Operations (Distributor Support)

Ikamate HR India Pvt Ltd

urgent opening for pharma company!!

position : customer support executive – operations (distributor support)

education : any graduate

job location : pune

experience: 1 to 3

salary : 2 to 3 lpa

roles & responsibility:

· as a customer support associate, you will be an ambassador to our customers, own overall relation with assigned customers, which includes: increasing product adoption, ensuring retention, satisfaction and success in order to sustain the gmv (gross merchandise value) being driven by the field force

· you will be responsible for smooth and swift on-boarding of the distributor, helping on the integration of the software so that the application/ product works smoothly

· providing help to the distributor over phone or email for resolving his day-to-day semi-technical/ non-technical issues related to the distributor application by issue identification, analysis and by involving level-2 support as appropriate

· you will be coordinating with internal teams such as sales team and technical team as and when required for quick resolution of issues

· you should be able to see emerging issues and bring back in quick scalable resolution for such issues

desired skills:

· basic computer related technical knowledge

· impeccable and customer friendly communication both spoken and written

· should be fluent in english & hindi. knowledge of additional regional languages will be an added advantage

· basic knowledge of ms-office (ms-word/excel)

· candidate should be flexible with working hours and weekly offs

job type: full-time

• Experience

  1 - 3 Years

• No. of Openings

  25

• Education

  Any Bachelor Degree

• Role

  Customer Support Executive

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office