Customer Support Executive – Operations (Distributor Support)

Ikamate HR India Pvt Ltd

Urgent Opening For Pharma Company!!

Position : Customer support executive Operations (Distributor Support)

Education : Any Graduate

Job Location : Pune

Experience: 1 to 3

Salary : 2 to 3 LPA

Roles & Responsibility:

· As a customer support associate, you will be an ambassador to our customers, own overall relation with assigned customers, which includes: Increasing product adoption, ensuring retention, satisfaction and success in order to sustain the GMV (Gross Merchandise Value) being driven by the field force

· You will be responsible for smooth and swift on-boarding of the distributor, helping on the integration of the software so that the application/ product works smoothly

· Providing help to the distributor over phone or email for resolving his day-to-day semi-technical/ non-technical issues related to the Distributor application by issue identification, analysis and by involving Level-2 support as appropriate

· You will be coordinating with internal teams such as Sales team and technical team as and when required for quick resolution of issues

· You should be able to see emerging issues and bring back in quick scalable resolution for such issues

Desired skills:

· Basic computer related technical knowledge

· Impeccable and customer friendly communication both spoken and written

· Should be fluent in English & Hindi. Knowledge of additional regional languages will be an added advantage

· Basic knowledge of MS-Office (MS-Word/Excel)

· Candidate should be flexible with working hours and weekly offs

Job Type: Full-time

Experience : 1 - 3 Years

No. of Openings : 25

Education : Any Bachelor Degree

Role : Customer Support Executive

Industry Type : Hospitals / Medical / Healthcare Equipments

Gender : [ Male / Female ]

Job Country : India