Opening For Customer Support Executive

NAZ V HR SOLUTION

Job Title: Customer Support Executive Voice Process

Location: [Chennai Egmore]

Job Type: Full-time

Industry: BPO / Customer Service

Job Description:

We are hiring enthusiastic and customer-oriented individuals for our Voice Process team. As a Customer Support Executive, you will be the first point of contact for customers, handling their queries and providing effective resolutions over phone calls.

Key Responsibilities:

Answer inbound calls from customers or make outbound calls (depending on the process)

Understand customer issues and provide clear, concise resolutions

Maintain a professional and empathetic tone throughout the call

Escalate unresolved issues to the appropriate departments when needed

Maintain call logs and update customer records

Meet daily performance metrics and call quality standards

Requirements:

Excellent verbal communication skills in [English / Hindi / Regional language as required]

Ability to handle high call volumes and stay calm under pressure

Good listening and problem-solving skills

Basic computer knowledge and typing skills

Willingness to work in rotational shifts (day)

Minimum qualification: Diploma; Graduation preferred

Freshers and experienced candidates both welcome

Benefits:

Fixed salary with attractive incentives

Paid training and skill development

Opportunities for internal promotions

• Experience

  0 - 2 Years

• No. of Openings

  100

• Education

  Diploma, Professional Degree, Post Graduate Diploma

• Role

  Customer Support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  3rd floor, 41, Red Cross Rd, Egmore, Chennai, Tamil Nadu 600008 Hours: