Customer Support Coordinator

urgent requirement for customer advisor.

position: customer advisor

department: pre sales

age: max -32 years

• a. daily responsibilities

• 1. the customer advisor should ensure the acceptance of all incoming calls to the customer care numbers.

• 2. ensure follow up of the missed calls that come either during other calls or during non-working hours.

• 3. responsible for replying to all e - mails that comes through the website, portals and other online sources.

• 4. must ensure the following up of:

• - call back

• - call drop

• 5. they must also ensure that all leads coming to them through various sources are immediately entered in the crm

• 6. attending of all web chats online and ensure that all queries are adequately responded to within the given time frame.

• 7. responsible for following up of the digital leads.

• 8. one needs to acquire face to face appointments from all prospects.

• 9. one needs to attend walk in customers at our .

• 10. one is expected to follow instructions & abide by rules & regulations of the company as well as that may be laid by the respective reporting authority from time to time in the interest of the business.

• b. weekly responsibilities

• 1. the customer care executives are required to make paper calling for generation of other services leads.

• 2. they are also required to maintain the project brochures as physical copies at the ho.

•

• c. enhances organization reputation by accepting ownership for accomplishing existing, new and different requests; exploring opportunities to add value to job accomplishments.

4. skills & qualification:

• qualification - graduation in any stream

• experience – 6months - 3 years’ experience handling similar profile.

• competencies –

excellent verbal skills - english, hindi and bengali

relevant digital exposure, hands on with ms office

customer focus, customer service, data entry skills, listening, phone etiquettes, buildin

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  CUSTOMER ADVISOR

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office