Associate Analyst

T&N Business Services Pvt. Ltd.

job description

● candidate will be working with stakeholders as well as shopping clients to process their requests

● job involves in-depth research on policy and quality issues on client’s data

● candidate will be required to build logic to utilize tools and technology available to modify, mine

and transform data

● candidate is required to communicate efficiently, to share the ideas and blockers effectively to

the client and internal stakeholders

● job involves 24*7 support (working on weekends as well as festivals)

● candidate should be able to learn quickly, understand the high level overview of product and

where this job fits in

knowledge & desired skills

● excellent verbal and written communication skills in english and foreign language (if any)

● excellent logical reasoning, problem solving approach and analytical skills

● should be able to understand and implement customer centric approach

● sql, linux, regex (proficiency: basic)

● g-suite/ ms office (proficiency: moderate)

● any computer language (proficiency: basic)

● any crm tool (proficiency: basic)

● self motivated and team player

responsibilities

● support the operations teams to resolve issues quickly and efficiently

● creating and maintaining reports and trackers

● knowledge grasp and transfer to the entire team

● real time monitoring of all sla driven queries

● metrics adherence in all kind of deliverables

minimum qualifications

● graduates from any stream are eligible to apply.

shifts

● rotational shifts and 5 days working

● flexibility to work in 24x7 environment

● flexible to work in rotational shifts and split offs

• Experience

  1 - 3 Years

• No. of Openings

  4

• Education

  Any Bachelor Degree, Post Graduate Diploma

• Role

  Customer Support Analyst

• Industry Type

  Recruitment Consulting / Staffing Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office