Instructor/Trainer

Blue Pearl Staffing Solution

1 - 2 Years
2 Openings
Not Disclosed
Ahmedabad

Key Skills

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Job Description

Job brief For Trainer Profile

We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.

Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If youre familiar with teaching soft skills like negotiation and problem-solving, wed like to meet you.

Qualification- Graduation

Responsibilities:-

Develop digital and print educational material (. videos and manuals)

Organize classroom-style seminars about product features and sales techniques

Conduct role-playing activities to develop interpersonal skills (. negotiation, teamwork and conflict management)

Identify individual and team skills gaps

Schedule regular training sessions (. monthly or quarterly)

Ensure new hires take on basic sales training courses, including communication and troubleshooting skills

Liaise with managers and encourage on-the-job coaching (. how to handle difficult client cases)

Coordinate mentorship programs for new customer service representatives

Assess the impact of each educational course on staff performance and client satisfaction

Maintain updated records of training curricula and material

Work experience as a Customer Service Trainer or similar role

Experience in sales or customer service positions is a plus

Knowledge of Learning Management Software ( Excel, power point)

Familiarity with interactive learning activities

Experience : 1 - 2 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Customer Service Trainer

Industry Type : Education / Teaching / Training / Colleges /Institutes / Universities

Gender : [ Male / Female ]

Job Country : India

About Blue Pearl Staffing Solution

Blue Pearl Staffing Solution is a well-known name in the placement sector of Ahmedabad. The company is indulged in providing several types of high-class placement services at the most affordable charges. Our list of placement services includes HR consultancy services, recruitment consultancy services, domestic placement services, bodyguard services, bouncer services, and event security services. We are backed by some of the most experienced, dexterous, and meticulous placement industry experts, who have worked in close coordination with each other to assist various students and organizations. Many patrons across Ahmedabad and further cities of Gujarat have talked to us and availed our services as well. We are offering our services at the most reasonable charges.