Instructor/Trainer

Blue Pearl Staffing Solution

job brief for trainer profile –

we are looking for a customer service trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.

customer service trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. if you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.

qualification- graduation

responsibilities:-

• develop digital and print educational material (. videos and manuals)

• organize classroom-style seminars about product features and sales techniques

• conduct role-playing activities to develop interpersonal skills (. negotiation, teamwork and conflict management)

• identify individual and team skills gaps

• schedule regular training sessions (. monthly or quarterly)

• ensure new hires take on basic sales training courses, including communication and troubleshooting skills

• liaise with managers and encourage on-the-job coaching (. how to handle difficult client cases)

• coordinate mentorship programs for new customer service representatives

• assess the impact of each educational course on staff performance and client satisfaction

• maintain updated records of training curricula and material

• work experience as a customer service trainer or similar role

• experience in sales or customer service positions is a plus

• knowledge of learning management software ( excel, power point)

• familiarity with interactive learning activities

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  Customer Service Trainer

• Industry Type

  Education / Teaching / Training / Colleges /Institutes / Universities

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office