�� adroit software technology is looking for customer service
representative to join our dynamic team and embark on a rewarding
career journey
�� responsible for handling customer inquiries and complaints, providing
information and resolving issues in a prompt and friendly manner
�� act as the first point of contact for customers and play a critical role in
building and maintaining customer loyalty
�� efficiently schedule and confirm customer appointments based on service
availability and customer preferences
�� interact with customers in a friendly and helpful manner to gather necessary
information for appointment scheduling
�� provide information about services, answer customer inquiries, and offer
assistance with any scheduling-related concerns.
�� strive to enhance the overall customer experience by meeting or exceeding
appointment scheduling expectations
�� gather feedback from customers and relay valuable insights to improve
scheduling processes
�� manage inbound and outbound calls to schedule appointments for customers
�� engage with customers to understand their scheduling preferences and
service requirements.
�� utilize scheduling software and tools to book appointments accurately and
efficiently.
�� handle rescheduling requests, cancellations, and any other appointment related inquiries
skills required:
�� excellent english language skills (c1 & c2 level)
�� excellent verbal and written communication skills.
�� ability to communicate professionally and effectively with clients and internal
team members.
�� strong organizational and time-management skills.
�� proactive approach to problem-solving and the ability to handle unexpected
scheduling issues.
�� previous experience in customer service or a client-facing role is preferred.
�� familiarity with scheduling software or appointment booking systems.
languages :
�� english (required)
�� hindi (required)
flexible to work for 6 days morning shift
qualification :
graduate, diploma or equivalent. additional education or relevant c
Experience
1 - 2 Years
No. of Openings
30
Education
B.B.A, B.C.A, B.Com, B.E, B.Sc
Role
Customer Service Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office