Customer Service - Visakhapatnam (Female Only)

- adroit software technology is looking for customer service

representative to join our dynamic team and embark on a rewarding

career journey

- responsible for handling customer inquiries and complaints, providing

information and resolving issues in a prompt and friendly manner

- act as the first point of contact for customers and play a critical role in

building and maintaining customer loyalty

- efficiently schedule and confirm customer appointments based on service

availability and customer preferences

- interact with customers in a friendly and helpful manner to gather necessary

information for appointment scheduling

- provide information about services, answer customer inquiries, and offer

assistance with any scheduling-related concerns.

- strive to enhance the overall customer experience by meeting or exceeding

appointment scheduling expectations

- gather feedback from customers and relay valuable insights to improve

scheduling processes

- manage inbound and outbound calls to schedule appointments for customers

- engage with customers to understand their scheduling preferences and

service requirements.

- utilize scheduling software and tools to book appointments accurately and

efficiently.

- handle rescheduling requests, cancellations, and any other appointment related inquiries

skills required:

- excellent english language skills (c1 & c2 level)

- excellent verbal and written communication skills.

- ability to communicate professionally and effectively with clients and internal

team members.

- strong organizational and time-management skills.

- proactive approach to problem-solving and the ability to handle unexpected

scheduling issues.

- previous experience in customer service or a client-facing role is preferred.

- familiarity with scheduling software or appointment booking systems.

languages :

- english (required)

- hindi (required)

flexible to work for 6 days morning shift

qualification :

graduate, diploma or equivalent. additional education or relevant c

• Experience

  1 - 2 Years

• No. of Openings

  30

• Education

  Graduate

• Role

  Customer Service Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office