customer service - Visakhapatnam (Female Only)

Adroit Software Technology

ADROIT SOFTWARE TECHNOLOGY is looking for CUSTOMER SERVICE

REPRESENTATIVE to join our dynamic team and embark on a rewarding

career journey

Responsible for handling customer inquiries and complaints, providing

information and resolving issues in a prompt and friendly manner

Act as the first point of contact for customers and play a critical role in

building and maintaining customer loyalty

Efficiently schedule and confirm customer appointments based on service

availability and customer preferences

Interact with customers in a friendly and helpful manner to gather necessary

information for appointment scheduling

Provide information about services, answer customer inquiries, and offer

assistance with any scheduling-related concerns.

Strive to enhance the overall customer experience by meeting or exceeding

appointment scheduling expectations

Gather feedback from customers and relay valuable insights to improve

scheduling processes

Manage inbound and outbound calls to schedule appointments for customers

Engage with customers to understand their scheduling preferences and

service requirements.

Utilize scheduling software and tools to book appointments accurately and

efficiently.

Handle rescheduling requests, cancellations, and any other appointment related inquiries

Skills Required:

Excellent English language skills (C1 & C2 Level)

Excellent verbal and written communication skills.

Ability to communicate professionally and effectively with clients and internal

team members.

Strong organizational and time-management skills.

Proactive approach to problem-solving and the ability to handle unexpected

scheduling issues.

Previous experience in customer service or a client-facing role is preferred.

Familiarity with scheduling software or appointment booking systems.

Languages :

English (Required)

Hindi (Required)

Flexible to work for 6 Days morning shift

Qualification :

Graduate, diploma or equivalent. Additional education or relevant c

Experience : 1 - 2 Years

No. of Openings : 30

Education : B.C.A, B.B.A, B.Com, B.Sc, B.Tech/B.E

Role : Customer Service Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India