Customer Service - Visakhapatnam (Female Only)

- ADROIT SOFTWARE TECHNOLOGY is looking for CUSTOMER SERVICE

REPRESENTATIVE to join our dynamic team and embark on a rewarding

career journey

- Responsible for handling customer inquiries and complaints, providing

information and resolving issues in a prompt and friendly manner

- Act as the first point of contact for customers and play a critical role in

building and maintaining customer loyalty

- Efficiently schedule and confirm customer appointments based on service

availability and customer preferences

- Interact with customers in a friendly and helpful manner to gather necessary

information for appointment scheduling

- Provide information about services, answer customer inquiries, and offer

assistance with any scheduling-related concerns.

- Strive to enhance the overall customer experience by meeting or exceeding

appointment scheduling expectations

- Gather feedback from customers and relay valuable insights to improve

scheduling processes

- Manage inbound and outbound calls to schedule appointments for customers

- Engage with customers to understand their scheduling preferences and

service requirements.

- Utilize scheduling software and tools to book appointments accurately and

efficiently.

- Handle rescheduling requests, cancellations, and any other appointment related inquiries

Skills Required:

- Excellent English language skills (C1 & C2 Level)

- Excellent verbal and written communication skills.

- Ability to communicate professionally and effectively with clients and internal

team members.

- Strong organizational and time-management skills.

- Proactive approach to problem-solving and the ability to handle unexpected

scheduling issues.

- Previous experience in customer service or a client-facing role is preferred.

- Familiarity with scheduling software or appointment booking systems.

Languages :

- English (Required)

- Hindi (Required)

Flexible to work for 6 Days morning shift

Qualification :

Graduate, diploma or equivalent. Additional education or relevant c

• Experience

  1 - 2 Years

• No. of Openings

  30

• Education

  Graduate

• Role

  Customer Service Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office