Customer Relationship Executive (Female Only)

Lakshmi North East Solutions (LNES)

- Serve as the primary point of contact for customers, addressing inquiries related to vehicle models, features, pricing, and financing options.

- Build and maintain long-term relationships with customers to foster loyalty and repeat business.

- Assist the sales team in generating leads and converting inquiries into sales opportunities.

- Provide customers with information on promotions, trade-in offers, and after-sales services.

- Schedule service appointments and coordinate with the service team to ensure timely maintenance and repairs.

- Collect customer feedback on dealership and service experiences through surveys and direct interactions.

- Maintain accurate and up-to-date customer records in the CRM system.

- Utilize CRM data to track customer interactions, service schedules, and follow-up reminders.

- Stay updated on the latest Toyota vehicle models, features, and technologies to provide accurate information to customers.

- Address customer complaints and resolve issues in a timely and professional manner.

- Liaise with the service department to ensure timely resolution of any vehicle-related issues.

- Work closely with other departments, including sales, service, and parts, to ensure a unified customer experience.

- Prepare regular reports on customer engagement, sales conversions, and inquiry status for management review.

• Experience

  1 - 3 Years

• No. of Openings

  1

• Education

  B.A, B.B.A, B.Com, M.A, M.B.A/PGDM, M.Com

• Role

  Customer Relationship Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.