Customer Care Process Associate

Hunarmand India Pvt Ltd

Infoneo Technologies is a full-cycle software development company that homes the ideas, expectations, and dreams of its founders, employees, and clients. The organization was founded in 2014 with some limited resources but big ideas, unbridled dedication, and uncompromisable moral values. Creativity, Innovation, and Reliability are the three pillars that have firmly kept this organization's existence and helped it grow.

Responsibilities for Customer care Process Associate

Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email

Maintain an updated knowledge of the organization's products, services, and customer service policies

Document customer interactions when necessary, compiling documents and forwarding information to interested parties

Explain simply and clearly in response to customer questions and check for customer understanding and acceptance

Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits

Assist clients by demonstrating the use of goods and programs and answering any questions they may have

Participate in training opportunities provided by the organization or by outside entities

Establish and maintain good rapport with customers by using positive language and anticipating their needs

Experience : 0 - 5 Years

No. of Openings : 10

Education : B.Tech/B.E

Role : Customer Care Process

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India