Looking For Customer Care Executive

We are looking for a customer support consultant to handle queries from customers and provide support to them. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.

Work Responsibilities

§ Identify the needs of customers, resolve issues, and provide solutions.

§ Handle inbound and outbound calls to customers.

§ Cross-selling other products wherever possible.

§ Maintain good customer relations.

§ Meet personal targets and work towards meeting team targets.

§ Maintain records of the conversations with the customer and analyze the data.

§ Write and submit timely reports on performance, targets, and customer queries.

Critical requirements for the role (Must-Haves):

§ Graduate.

§ 0-3 years of experience.

§ Excellent communication skills.

§ Proficiency in MS Office (MS Excel and MS Outlook, in particular).

§ Must be patient, positive, and professional.

§ Strong customer service skills.

§ Ability to set and meet goals.

Candidate attribute (Culture Fit):

§ Entrepreneurial in nature.

§ Agile with a growth mindset.

§ Comfort with an unstructured role and environment that evolves over time.

• Experience

  1 - 6 Years

• No. of Openings

  20

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office