Customer Care Executive

Guiding members through account set-up, product queries,

transaction issues and any other challenges they may face

€¢ Educating members on our tools and features to enhance adoption and

retention

€¢ Collaborating with the rest of the team on new member-centric initiatives

€¢ Attending to issues faced during the member lifecycle

€¢ Delivering a €˜WOW€™ member experience every time

€¢ Support members via the in-app chat service, emails and over the phone

throughout the member journey, particularly during the MVP launch

phases

€¢ Resolve both routine and complex enquiries in a thorough and

expeditious manner, escalating toappropriate teams and individuals as

required

€¢ Address member complaints in a compassionate and patient manner

€¢ Strive to achieve high member satisfaction by going above and beyond

€¢ Motivate and encourage members across the member journey to

maximize member satisfaction. Identify any concerns by asking relevant

questions and escalating to management/other teams where necessary

€¢ Continuously improve the member support process using insight into the

overall experience, tracking feedback, and providing such in a team

meeting. Work on ensuring quick response time,and ensure a stellar

member experience.

€¢ Proactively review the user journey, find and work upon areas of

improvement.

€¢ Taking a consultative approach to helping members overcome

issues and achieve goals toprovide them with a 7-star experience

€¢ Overseeing the entire member lifecycle from onboarding right

through to enabling business success for members

Interested candidate can share updated resume Mob no. €“

Mail id €“

• Experience

  1 - 2 Years

• No. of Openings

  16

• Education

  Graduate

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office