Chat Process Executive
MegaaOpes Solutions OPC Pvt Ltd

  • icon job experience 0 - 2 Years
  • icon job opening 20 Openings
  • icon salary 1.8-3.0 Lac/Yr
  • icon job location Bengaluru

Key Skills

Chat Support

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Job Description

Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Experience : 0 - 2 Years

No. of Openings : 20

Education : Higher Secondary, Any Bachelor Degree, B.A, B.C.A, B.B.A, B.Com

Role : Chat Process Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India

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About MegaaOpes Solutions OPC Pvt Ltd

Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base.
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