Key Responsibilities:
1. Handle cargo operations: Manage the receipt, storage, and dispatch of cargo efficiently and accurately.
2. Coordinate with airlines and shipping companies: Communicate effectively with carriers to ensure timely delivery and pick-up of cargo.
3. Prepare documentation: Create and maintain records of cargo shipments, including invoices, bills of lading, and customs documentation.
4. Supervise loading and unloading: Oversee the safe loading and unloading of cargo, ensuring proper handling to prevent damage.
5. Resolve customer queries: Address customer concerns promptly and provide updates on the status of their cargo shipments.
Required Skills and Expectations:
1. Strong communication skills: Ability to effectively communicate with carriers, team members, and customers.
2. Attention to detail: Must be meticulous in handling documentation and overseeing cargo operations to prevent errors.
3. Basic computer skills: Proficiency in using office software for documentation and record-keeping tasks.
4. Physical fitness: Capable of lifting and moving heavy cargo when necessary.
5. Problem-solving skills: Ability to think quickly and find solutions to unexpected issues that may arise during cargo operations.