A cargo agent manages the logistics, documentation, and handling of freight shipments for air, sea, or land transport. They coordinate with customers, arrange transportation, ensure compliance with safety regulations, prepare bills of lading, and track shipments to ensure on-time delivery. This role requires high attention to detail and ability to handle heavy items.
Key Responsibilities
Documentation: Review, prepare, and process shipping documents (., waybills, invoices, customs paperwork).
Logistics Coordination: Route inbound/outbound freight, book shipments, and calculate shipping rates/tariffs.
Cargo Handling: Oversee loading/unloading of cargo, ensuring correct stowage (especially for hazardous materials).
Customer Service: Handle customer inquiries, notify them of delays, and resolve issues with lost or damaged freight.
Compliance: Ensure all activities adhere to safety standards and regulations
Key Skills and Requirements
Logistics Knowledge: Understanding of shipping routes, hazardous materials regulations, and industry standards.
Technical Skills: Proficiency in computer systems, tracking software, and office equipment.
Communication: Effective communication to negotiate with vendors and inform clients.
Physical Requirements: Ability to lift up to 50 pounds.
Education: High school diploma or equivalent, with often 2+ years of experience in shipping or logistics.
Working Conditions
Often work in warehouses, shipping docks, or air/train terminals.
May require working in various weather conditions and flexible shifts (evenings, weekends, holidays).
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