- Handling inbound and outbound calls: The Call Center Executive will be responsible for answering incoming calls and making outgoing calls to assist customers or clients with their queries or concerns.
- Providing excellent customer service: The candidate should be able to resolve customer issues in a professional and efficient manner to ensure customer satisfaction and retention.
- Data entry and record keeping: The Call Center Executive will need to accurately enter customer information and details into the system and maintain records for future reference.
- Typing and documentation: The candidate should have good typing skills to accurately and quickly document customer interactions and other relevant information.
- Working as a freelancer: The candidate should be comfortable working independently from home and managing their workload effectively.
- Basic education requirement: The candidate should have at least completed 12th grade education to be considered for this position.
- No prior experience required: While having some call center or customer service experience is a plus, candidates with 0-4 years of experience are welcome to apply.
- Strong communication skills: The candidate should have excellent verbal and written communication skills to effectively interact with customers over the phone.