- handling inbound and outbound calls: the call center executive will be responsible for answering incoming calls and making outgoing calls to assist customers or clients with their queries or concerns.
- providing excellent customer service: the candidate should be able to resolve customer issues in a professional and efficient manner to ensure customer satisfaction and retention.
- data entry and record keeping: the call center executive will need to accurately enter customer information and details into the system and maintain records for future reference.
- typing and documentation: the candidate should have good typing skills to accurately and quickly document customer interactions and other relevant information.
- working as a freelancer: the candidate should be comfortable working independently from home and managing their workload effectively.
- basic education requirement: the candidate should have at least completed 12th grade education to be considered for this position.
- no prior experience required: while having some call center or customer service experience is a plus, candidates with 0-4 years of experience are welcome to apply.
- strong communication skills: the candidate should have excellent verbal and written communication skills to effectively interact with customers over the phone.