post: - bdm - bancassurance
key accountabilities
1. sales: accept leads generated from in-branch lead generators as well as warm leads provided by the bank from the database as well as generate own leads. make appointments, explore the customers financial needs in life-related investment and insurance needs areas, select appropriate product to meet these needs from the companys product range, gain customer agreement to purchase, accurately complete sales documentation.
2. incentive programs: cascade the incentive programs & ensure complete success in implementation of the same
3. sales completion process: responsible for sales completion by facilitating completion of medical reports & ensuring prompt issue of policy document
4. new markets/segments: explore opportunities to develop new markets/ segments in line with company sales strategy from time to time
5. cross sell/ up-sell: build a good customer base in order to explore opportunities to cross-sell & up-sell, obtain referral to further prospects where appropriate.
6. relationship building:
build long term relationship with the bank staff & clients by responding appropriately to all bank/client queries either directly received or forwarded by the service company.
know all the branch managers, relationship managers & employees of all assigned branches on a personal level
7. customer relationship management: arrange meetings of banks branch managers & staff with existing clients at least once a year, acknowledging birthdays & anniversaries to review their financial circumstances & life insurance needs as well as to obtain referrals to further prospects.
8. after sales service: accept & follow up on suggestions, request & complaints received from clients, ensure claim requests are serviced