job title: branch manager - micro finance industry
responsibilities:
• lead and manage the overall operations of the micro finance branch, including customer acquisition, loan disbursement, and collection activities.
• develop and execute strategic plans to achieve business targets, increase market portfolio, and expand the branch's customer base.
• monitor and analyze branch performance, loan portfolio quality, and delinquency rates to identify areas for improvement and implement appropriate corrective actions.
• build and maintain strong relationships with existing and potential clients, ensuring excellent customer service and satisfaction.
• manage a team of loan officers and support staff, providing guidance, coaching, and performance feedback to optimize their productivity and effectiveness.
• conduct regular field visits to assess loan utilization, monitor client businesses, and identify opportunities for further financial support or assistance.
• collaborate with the credit and risk management teams to evaluate loan applications, assess creditworthiness, and mitigate potential risks.
• ensure compliance with regulatory requirements, company policies, and industry best practices.
• prepare accurate reports on branch performance, financials, and customer metrics for management review.
• stay updated with industry trends, market dynamics, and competitor activities to identify opportunities for growth and innovation.
qualifications and experience:
• iti / diploma/bachelor's degree in a related field.
• minimum of 6 years of experience in the micro finance industry, with a strong background in managing joint loan groups.
• proven track record of achieving business targets and driving growth in a similar role.
• sound knowledge of microfinance operations, loan appraisal, credit risk assessment, and portfolio management.
• excellent communication and interpersonal skills, with the ability to build rapport with clients, staff,.