BPO Telecaller

World IT Center

0 - 2 Years
20 Openings
1.0 - 2.5 Lac/Yr
Face-to-Face interview
Ameerpet, Hyderabad

Key Skills

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Job Description

management and resolve customer complaints

· sell products and place customer orders in the computer system

· identify and escalate issues to supervisors

· provide product and service information to customers

· research required information using available resources

· research, identify, and resolve customer complaints using applicable software

· process orders, forms, and application

· route calls to appropriate resources

· document all call information according to standard operating procedures

· recognize, document, and alert the management team of trends in customer calls

· follow up customer calls where necessary

· upsell products and services

· complete call logs and reports

· other duties as assigned