BPO Telecaller

Management and resolve customer complaints

· Sell products and place customer orders in the computer system

· Identify and escalate issues to supervisors

· Provide product and service information to customers

· Research required information using available resources

· Research, identify, and resolve customer complaints using applicable software

· Process orders, forms, and application

· Route calls to appropriate resources

· Document all call information according to standard operating procedures

· Recognize, document, and alert the management team of trends in customer calls

· Follow up customer calls where necessary

· Upsell products and services

· Complete call logs and reports

· Other duties as assigned

• Experience

  0 - 2 Years

• No. of Openings

  20

• Education

  Graduate (B.A, B.B.A, B.C.A, B.Com, B.Sc)

• Role

  Telecaller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office