BPO Telecaller

World IT Center

0 - 2 Years
20 Openings
1.0 - 2.5 Lac/Yr
Face-to-Face interview
Ameerpet, Hyderabad

Key Skills

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Job Description

Management and resolve customer complaints

· Sell products and place customer orders in the computer system

· Identify and escalate issues to supervisors

· Provide product and service information to customers

· Research required information using available resources

· Research, identify, and resolve customer complaints using applicable software

· Process orders, forms, and application

· Route calls to appropriate resources

· Document all call information according to standard operating procedures

· Recognize, document, and alert the management team of trends in customer calls

· Follow up customer calls where necessary

· Upsell products and services

· Complete call logs and reports

· Other duties as assigned