BPO Analyst - Full Time - Freshers

1. Handling customer queries: As a BPO Analyst, you will be responsible for addressing customer inquiries and concerns through various communication channels such as phone calls, emails, and chat.

2. Data analysis and reporting: You will need to analyze customer data, trends, and feedback to generate reports that can help improve customer service and business processes.

3. Process improvement: Identifying areas for process improvement within the BPO operations and implementing solutions to enhance efficiency and customer satisfaction.

4. Collaborating with team members: Working closely with team members and team leaders to ensure seamless customer service delivery and adherence to company policies and protocols.

5. Quality assurance: Conducting quality assurance checks on customer interactions to maintain high service standards and ensure compliance with company guidelines.

Required skills and expectations:

1. Excellent communication skills: Strong verbal and written communication skills are essential for effectively communicating with customers and team members.

2. Problem-solving skills: Ability to analyze customer issues and come up with effective solutions in a timely manner.

3. Attention to detail: Being detail-oriented is crucial for accurately analyzing data and ensuring quality customer service.

4. Ability to work in a team: Collaborating with team members and working towards common goals is key in a BPO Analyst role.

5. Adaptability: Being able to adapt to changing customer demands and work dynamics is important in a fast-paced BPO environment.

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  I.T.I.

• Role

  BPO Analyst

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Gurugram