BPO Analyst - Full Time - Freshers

1. handling customer queries: as a bpo analyst, you will be responsible for addressing customer inquiries and concerns through various communication channels such as phone calls, emails, and chat.

2. data analysis and reporting: you will need to analyze customer data, trends, and feedback to generate reports that can help improve customer service and business processes.

3. process improvement: identifying areas for process improvement within the bpo operations and implementing solutions to enhance efficiency and customer satisfaction.

4. collaborating with team members: working closely with team members and team leaders to ensure seamless customer service delivery and adherence to company policies and protocols.

5. quality assurance: conducting quality assurance checks on customer interactions to maintain high service standards and ensure compliance with company guidelines.

required skills and expectations:

1. excellent communication skills: strong verbal and written communication skills are essential for effectively communicating with customers and team members.

2. problem-solving skills: ability to analyze customer issues and come up with effective solutions in a timely manner.

3. attention to detail: being detail-oriented is crucial for accurately analyzing data and ensuring quality customer service.

4. ability to work in a team: collaborating with team members and working towards common goals is key in a bpo analyst role.

5. adaptability: being able to adapt to changing customer demands and work dynamics is important in a fast-paced bpo environment.

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  I.T.I., B.A, B.Arch, B.C.A, B.B.A, B.Com, Bachelor of Hotel Management, Any Bachelor Degree

• Role

  BPO Analyst

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Gurugram