Hiring For Assistant Service Manager

JOB DESCRIPTION - ASSISTANT SERVICE MANAGER

Department Service & Customer Support

Location Dindoli, Surat

Employment Type Full-Time

Reports To Service Manager / Management

Job Summary

We are looking for an Assistant Service Manager to support the Service Manager in managing customer service

operations, coordinating the service team, resolving customer queries, and ensuring timely and effective after-sales

support for our petrol pump management software.

Key Responsibilities

• Assist the Service Manager in managing daily service operations and service team activities.

• Coordinate with customers for software-related queries, complaints, and support requirements.

• Provide software demos and customer training whenever required.

• Handle and resolve customer issues related to software functionality and basic accounting operations.

• Coordinate with the technical/development team for complex issues and ensure timely resolution.

• Monitor pending service complaints and follow up until closure.

• Support field visits for installation, training, troubleshooting, and customer requirements.

• Maintain proper records of customer complaints, service requests, visits, and resolutions.

• Guide and support Service Executives in handling customer queries effectively.

• Ensure good customer relationships and maintain a high level of customer satisfaction.

• Prepare service-related reports and provide regular updates to the Service Manager.

• Assist in improving service processes and reducing recurring customer complaints.

• Handle any other service-related responsibilities assigned by management.

Required Skills

• Basic knowledge of Accounting and Billing.

• Good understanding of computer and software applications.

• Good communication and customer-handling skills.

• Problem-solving and troubleshooting ability.

• Ability to coordinate and manage service-related activities.

• Willingness to travel for customer/field visits when required.

• Ability to work independently as well as in a team.

• Good follow-up and reporting skills.

Qualification & Experience

• Qualification: Graduate / Any relevant degree.

• Experience: 2-4 years in customer service, software support, technical support, or a similar role.

• Experience in petrol pump software / accounting software will be an added advantage.

Key Performance Areas (KPI)

• Timely resolution of customer complaints.

• Customer satisfaction and retention.

• Effective management of pending service requests.

• Team coordination and support.

• Quality of customer training and software implementation.

• Proper service reporting and follow-up.

• Experience

  3 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  Assistant Service Manager

• Industry Type

  Software Product

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  shop no. 8 and 9,6th floor, madhuram circle, Aatman madhuram (madhuram arcade 2) dindoli surat