As the Assistant Manager Front Office, you will be responsible for overseeing the day-to-day operations of the front desk and ensuring a smooth check-in and check-out process for guests. You will assist the Front Office Manager in managing staff, handling guest inquiries and complaints, and maintaining a high level of customer service.
Key responsibilities include supervising front desk staff, scheduling shifts, and providing training and guidance as needed. You will also be in charge of handling reservations, managing room availability, and ensuring accurate billing and payment processing.
To excel in this role, you must have 5-8 years of experience in a front office or hospitality management role. A graduate degree is required for this position. Strong communication and interpersonal skills are essential, as well as the ability to multitask and prioritize in a fast-paced environment. Attention to detail, problem-solving abilities, and a customer-oriented approach are also key qualities we are looking for in the ideal candidate.