key responsibilities:
1. assisting the cafe manager in day-to-day operations: this includes overseeing the cafe staff, ensuring customer satisfaction, and maintaining quality standards.
2. managing inventory and stock: keeping track of supplies, ordering new stock, and minimizing waste to ensure efficient operations.
3. handling customer inquiries and issues: providing excellent customer service, addressing complaints, and ensuring a pleasant dining experience for all patrons.
4. training and supervising staff: conducting training sessions, delegating tasks, and monitoring employee performance to maintain a productive team.
5. ensuring cleanliness and hygiene: maintaining a clean and sanitary environment in compliance with health and safety regulations.
required skills and expectations:
1. bachelor's degree in hotel management or relevant field: equipped with the necessary knowledge and skills to succeed in a cafe management role.
2. 1-7 years of experience in a similar role: experienced in cafe operations, staff management, and customer service.
3. strong leadership abilities: capable of leading a team, making decisions, and resolving conflicts effectively.
4. excellent communication skills: able to interact with customers, staff, and vendors professionally and efficiently.
5. detail-oriented and organized: capable of multitasking, prioritizing tasks, and maintaining high standards in a fast-paced environment.