As an Airport Terminal Services Agent, you will play a vital role in ensuring a smooth experience for travelers at the airport. Your primary focus will be on customer service and operational support in the terminal.
**Key Responsibilities:**
- **Greeting Passengers**: Welcome passengers as they arrive at the airport, creating a friendly atmosphere and assisting with their needs right from the start.
- **Check-In Assistance**: Help passengers check in for their flights by guiding them through the check-in process and providing necessary information about their travel.
- **Baggage Handling**: Ensure that passengers’ baggage is collected, tagged correctly, and sent to the appropriate flights while addressing any issues that may arise.
- **Flight Information**: Provide up-to-date information about flight departures, arrivals, and gate changes to keep passengers informed and reduce confusion.
- **Customer Support**: Address passenger inquiries and concerns effectively, offering solutions to ensure a pleasant travel experience.
- **Safety Compliance**: Adhere to safety regulations and protocols to maintain a secure environment for both passengers and staff.
**Required Skills and Expectations:**
Candidates should have a minimum of a 10th-grade education. Strong communication skills are necessary for interacting with passengers and team members efficiently. A friendly demeanor and a customer-focused attitude are essential. Basic knowledge of flight operations and terminal procedures is desirable but not mandatory. You should also be willing to work in a fast-paced environment and be available for shift work, including weekends and holidays. Teamwork and problem-solving abilities are important to assist in various situations.
Experience
0 - 1 Years
No. of Openings
55
Education
10th Pass
Role
Airport Terminal Services Agent
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Age Limit
18 - 38 Yrs.
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Benefits include
Flexible Working Hours, Weekly Payout, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, One-way Cab, Two-way Cab
Face Interview Location
kolkata