We are looking for a friendly and organized Airport Representative in Kolkata. This is an entry-level position suitable for individuals who are passionate about customer service and travel. You will assist passengers at the airport, ensuring they have a pleasant experience.
Key Responsibilities:
1. **Passenger Assistance**: Greet and assist travelers with check-in procedures and guide them to their designated gates.
2. **Information Provider**: Answer questions regarding flights, baggage policies, and airport facilities, helping travelers navigate the airport smoothly.
3. **Problem Resolution**: Handle any passenger complaints or concerns promptly and effectively, ensuring customer satisfaction.
4. **Coordination**: Work closely with airline staff, security, and other airport personnel to maintain a smooth flow of operations.
5. **Documentation**: Help passengers with necessary paperwork, including boarding passes and luggage tags, ensuring all information is accurate.
Required Skills and Expectations:
Candidates should possess good communication and interpersonal skills, as you will interact with people daily. Detail-oriented individuals who can remain calm under pressure are preferred. A willingness to work flexible hours, including weekends, is essential. Being a team player with a positive attitude will help you succeed in this dynamic environment. Basic computer skills are a plus but not mandatory. This role is ideal for individuals looking to start their career in the travel industry.