10th Pass Freshers For Airport Passenger Service Associate

Flyhie Aviation

0 - 1 Years
29 Openings
2.3 - 5.5 Lac/Yr
Posted 45 days ago
Face-to-Face interview
Kolkata

Key Skills

Aviation Ground Staff Activities

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Job Description

We are looking for an enthusiastic Airport Passenger Service Associate to join our team in Kolkata. This is an entry-level position ideal for candidates with a passion for customer service and an interest in the aviation industry.

**Key Responsibilities:**

- **Greeting Passengers:** Welcome passengers at arrival and departure points, ensuring they feel comfortable and valued as they start or finish their journey.

- **Check-in Assistance:** Help passengers with the check-in process, including issuing boarding passes and tagging luggage, to ensure a smooth travel experience.

- **Providing Information:** Offer accurate information about flight schedules, airport facilities, and services available, assisting passengers with any inquiries they may have.

- **Handling Baggage:** Assist in managing checked baggage and address lost or damaged luggage issues promptly and professionally.

- **Customer Support:** Address passenger concerns and complaints efficiently, ensuring they feel heard and their issues are resolved quickly.

- **Safety Compliance:** Follow airport security and safety protocols diligently to maintain a safe environment for all passengers and staff.

**Required Skills and Expectations:**

Candidates should have a minimum educational qualification of a 10th pass. Strong communication skills are essential, as the job involves interacting with diverse passengers. Patience and a customer-friendly attitude are crucial for resolving issues effectively. Applicants should be willing to work flexible hours, including weekends and holidays, to meet the operational needs of the airport. A basic understanding of computers and ticketing systems will be beneficial.