Key responsibilities:
1. Assist passengers during check-in and boarding process: Help passengers check-in, provide necessary information, and ensure smooth boarding process.
2. Handle passenger inquiries and complaints: Address any concerns or questions from passengers in a professional and efficient manner.
3. Ensure safety and security protocols: Adhere to airport security regulations and protocols to ensure the safety of passengers and staff.
4. Coordinate with airline staff: Work collaboratively with airline representatives to coordinate passenger services effectively.
5. Maintain cleanliness and organization: Keep the passenger areas clean, organized, and presentable at all times.
Required skills and expectations:
1. Excellent communication skills: Ability to communicate effectively with passengers and airline staff.
2. Customer service-oriented: A friendly and helpful attitude towards passengers to provide a positive experience.
3. Attention to detail: Ability to pay close attention to details to ensure accuracy in all passenger interactions.
4. Ability to work in a fast-paced environment: Capable of working efficiently in a busy airport setting.
5. Willingness to work in shifts: Flexibility to work in rotating shifts, including nights, weekends, and holidays.